At L2TPX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, what we do not collect, and how we protect your privacy when you use our website, user account system, subscription service, and VPN servers.

By using our website or VPN service, you agree to this Privacy Policy.

1. Information We Collect

We collect only the information that is necessary to create your account, manage your subscription, provide support, and operate our service.

When you create an account, purchase a subscription, or contact us, we may collect the following information:

• Your username
• Your email address
• Your website account password
• Your order details
• Your subscription plan
• Your subscription status
• Your subscription start date and expiration date
• Cryptocurrency payment confirmation details, such as transaction ID or payment proof
• Support messages you send to us

We do not ask for unnecessary personal information to use our VPN service.

2. User Account and Subscription Information

Our VPN service is based on time-limited subscriptions.

When you purchase a subscription, your account receives access to all available VPN server locations during the active subscription period.

We may store subscription-related information, including:

• Active or inactive subscription status
• Subscription duration
• Expiration date
• Renewal history
• Order status
• VPN account status

This information is used only to provide, manage, renew, or deactivate your VPN access.

3. Cryptocurrency Payments

Currently, we accept payments through cryptocurrency.

When you pay with cryptocurrency, your transaction is processed through the relevant blockchain network or wallet system. Blockchain transactions may be publicly visible on the blockchain.

We may store limited payment confirmation information only for service activation, renewal, support, fraud prevention, and order verification.

We do not store credit card numbers, bank account details, or sensitive payment credentials.

4. No VPN Activity Logs

We do not monitor, inspect, log, or store your VPN activity.

This means we do not collect or store:

• Websites you visit
• Browsing history
• DNS queries
• Traffic content
• Files you download or upload
• Apps or services you use through the VPN
• Messages or communications sent through the VPN
• Your online activity while connected to the VPN

We do not use VPN traffic to track, profile, or identify users.

5. Technical VPN Operation

Some technical data may be temporarily processed by our systems only when necessary to establish and maintain your VPN connection.

This temporary technical processing is required for the normal operation of the VPN service and is not used to monitor your activity.

We do not store VPN activity logs, browsing history, traffic content, or DNS activity on our VPN servers.

6. Separation of Website and VPN Servers

Our website, user account system, order system, and subscription management system are separate from our VPN access servers.

The website is used for:

• Account registration
• Login
• Orders
• Subscription management
• Payment confirmation
• Support

VPN servers are used only to provide VPN access.

This separation helps improve security and reduces privacy risks.

7. VPN Account Credentials

Your website account and VPN access credentials may be separate.

Your website account is used to log in to the website and manage your subscription.

Your VPN credentials are used only to connect to the VPN service.

Users are responsible for keeping their account credentials safe and must not share their login details with unauthorized persons.

8. Password Security

Website account passwords are stored using secure methods and are not stored in plain text.

For security reasons, you should choose a strong password and keep it private.

If you believe your account has been accessed without permission, please contact us immediately.

9. Cookies

Our website may use cookies or similar technologies for essential website functions, including:

• User login sessions
• Shopping cart and checkout
• Account access
• Website security
• Service functionality
• Abuse prevention

We do not use cookies to monitor your VPN activity.

10. How We Use Your Information

We use the limited information we collect only for necessary service-related purposes, including:

• Creating and managing your account
• Processing your order
• Confirming cryptocurrency payments
• Activating your VPN subscription
• Displaying your subscription status
• Showing your subscription expiration date
• Providing customer support
• Preventing fraud, abuse, or unauthorized access
• Maintaining website and service security
• Sending important service-related notifications

We do not sell, rent, or trade user information to third parties.

11. Third-Party Services

We may use third-party services for website hosting, security, payment verification, email delivery, or technical operations.

Third-party services are used only when necessary to operate our website and service.

We are not responsible for the privacy practices of external websites, blockchain networks, wallets, payment processors, or third-party services that are not controlled by us.

12. Abuse, Illegal Use, and Legal Requests

Users are responsible for how they use the VPN service.

Our service must not be used for illegal, harmful, abusive, or unauthorized activities.

Prohibited activities include, but are not limited to:

• Hacking
• Unauthorized access
• Spam
• Phishing
• Malware distribution
• Fraud
• Network attacks
• Harassment
• Copyright infringement
• Any activity that violates applicable laws or the rights of others

If we receive a valid legal request from a competent authority, we will review it according to applicable law.

Because we do not store VPN activity logs, browsing history, traffic content, or DNS activity, we may not have such data available to provide.

We may suspend or terminate accounts that violate our Terms of Service or abuse policy.

13. Data Retention

We keep only the information necessary to provide and manage the service.

Account, order, payment confirmation, and subscription information may be kept as long as necessary for:

• Service management
• Subscription activation
• Renewal
• Customer support
• Abuse prevention
• Dispute resolution
• Legal or security reasons

We do not retain VPN activity logs because we do not collect them.

14. User Rights

You may contact us to request access to, correction of, or deletion of your personal information, where applicable.

Some limited information may need to be retained when necessary for security, payment verification, abuse prevention, dispute resolution, or legal compliance.

15. Data Security

We take reasonable technical and organizational measures to protect user information against unauthorized access, misuse, loss, or disclosure.

These measures may include:

• Separation of website systems and VPN servers
• Secure password storage
• Access restrictions
• Server security monitoring
• Software updates
• Security patching
• Limiting access to account and subscription data

However, no online service can guarantee complete security.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make changes, the updated version will be posted on this page.

Continued use of our website or VPN service after changes means you accept the updated Privacy Policy.

17. Contact Us

For privacy questions, support requests, abuse reports, or legal inquiries, you can contact us at:

Support: support@l2tpx.com
Abuse: abuse@l2tpx.com
Legal: legal@l2tpx.com
Privacy: privacy@l2tpx.com